Awesome Customer Service Experience…

February 1, 2009 — Leave a comment

I recently “broke” my guitar… my main guitar: a Taylor 814ce (Brazilian Rosewood).

I was leading worship recently at a conference when I stepped on the cable and tweaked the end pin where the cable plugs in.
So I called Taylor to order a replacement part. I told the tech (Michael?) what had happened and he took my information. When I asked if he wanted my credit card info, he said, “We’re just gonna take care of it. There’s no charge to you.”
Let me be clear: my guitar was a year out of warranty. And they just “took care of it.”
Customer service, the way it was meant to be. Thanks Taylor!
PS: I am thinking about switching to Snap Jack cables to try to prevent this from happening. Anybody have experience with this?

Pat Callahan

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I'm a picker. I'm a grinner. I'm a lover. And I'm a sinner. I make my music in the sun.

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