Ways to Succeed…

May 10, 2008 — Leave a comment

From Tom Peter’s blog post, 100 Ways to Succeed, #117

Job One: Cherish and Excite the People Who Have the Opportunity to Cherish and Excite the Customer and Induce Her-Him to Recommend Us to Others Which Is the Premier Path to Growth and Profitability. Forever and Ever, Amen.

Axiom: Only excited people can excite customers over the long haul—i.e., again & again.

Corollary: To cause our colleagues to be excited we must put—and keep—the maintenance of their well-being and their opportunity structure at the top of our agenda.

HT: tompeters!


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Pat Callahan

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I'm a picker. I'm a grinner. I'm a lover. And I'm a sinner. I make my music in the sun.

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